Due to work commitments I had to make a last minute appointment cancellation with Lee, and rearranged a second visit with Danielle by phone - both were very understanding. Richard arrived at the subsequent time agreed, he investigated where the issue was and resolved it successfully. With the job completed, he gave us a full explanation of the issue and work undertaken. Excellent, helpful customer care from start to finish and very pleased with the professional service from all at Sadlers Electrical.